All Systems Operational

About This Site

Welcome to the Tangerpay System Status Page.

Here, you’ll find up-to-date information about any scheduled maintenance or unexpected service interruptions that may impact Tangerpay services. We define an “outage” as any widespread disruption affecting more than 5% of our global user base.

If you’re experiencing an issue that’s listed on this page, we recommend clicking the Subscribe button at the top to receive real-time updates as we work on a resolution.

We appreciate your patience and support as our engineers work diligently to keep our systems running reliably.

If you’re facing an issue that’s not mentioned here, please reach out to us at service@tangerpay.com — we’re here to help.

For more information on our support response times and Service Level Agreements, please visit:
https://help.tangerpay.com/p/YHMRSOo4YqDs_z/SLAs

Uptime over the past 90 days. View historical uptime.
Advanced Features ? Operational
90 days ago
100.0 % uptime
Today
SMS Reminders ? Operational
90 days ago
100.0 % uptime
Today
Promotions, Loyalty & Prepaid Vouchers ? Operational
90 days ago
100.0 % uptime
Today
Kiosk Payments Operational
90 days ago
100.0 % uptime
Today
Series 1 Kiosk ? Operational
90 days ago
100.0 % uptime
Today
Series 2 & 3 Kiosk ? Operational
90 days ago
100.0 % uptime
Today
Kiosk Max & Mega Series 3 ? Operational
90 days ago
100.0 % uptime
Today
Mobile QR Payments ? Operational
90 days ago
99.82 % uptime
Today
Management Portal & Dashboards ? Operational
90 days ago
100.0 % uptime
Today
Payouts ? Operational
90 days ago
100.0 % uptime
Today
Reporting & Notifications ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 1, 2025

No incidents reported today.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
UK Kiosk / Mobile payments - Microsoft Azure outage
Resolved - This incident has been resolved.
Oct 30, 10:00 AEST
Update - Microsoft Azure latest update shows them expecting to have all services fully restored globally by 10am AEST. We will continue to monitor and provide updates.

Kiosk and Mobile payments are operational at most locations, if kiosk payments are failing at your site, please have the customer pay using Mobile Pay.
Oct 30, 09:16 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 30, 08:25 AEST
Investigating - We have received reports of transaction timeouts in the the UK on Kiosk and Mobile payments. Some (but not all) kiosk payments in Australia are also affected.

The root cause for this outage has been identified to be a disruption on a critical cloud server provided by Microsoft outage which has affected thousands of businesses gloabally including Microsoft itself.

Internet services are restoring globally as Microsoft restore services. Azure cloud computing platform, which underpins large parts of the internet, had reported a "degradation of some services" due to a "DNS issues". For the most up to date information you can refer to Microsoft's status page: https://azure.status.microsoft/en-us/status

As it is a DNS issue, some transaction may fail until the Microsoft DNS change propagates out to all servers globally. We are seeing servers recover, but depending where you are located it may take a DNS server located locally to you longer to recover.

We will continue to monitor the situation.
Oct 30, 04:00 AEST
Oct 29, 2025
Mobile QR Codes not working - all regions
Resolved - This incident has been resolved, please contact us if you continue experiencing any issues.
Oct 29, 13:12 AEST
Update - We are continuing to monitor for any further issues.
Oct 29, 11:27 AEST
Monitoring - The problems appears to be resolved now but we will continue monitoring it.
Oct 29, 11:27 AEST
Identified - A ticket has been lodged with the provider responsible for this service and we are waiting on problem resolution.
Oct 29, 10:20 AEST
Investigating - Our internal monitoring has detected Mobile QR codes are currently not working.

The disruption has been traced to an external service provider responsible for the QR code service and we are in contact with them for service resolution.

Kiosk payments are unaffected and continue functioning normally.

Remote start payments, done through the store owner self service portal are also unaffected.

We thank you for your support and patience while we wait on a service update from the downstream provider.

If you would like to implement a temporary work-around, please email our service desk who will provide you with a direct (non QR code link) that your customers can use in the interim to make payments.
Oct 29, 10:18 AEST
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Mobile QR Codes not working - all regions
Resolved - According to Amazon’s statuspage, the underlying DNS issue at Amazon has been fully mitigated, and most AWS Service operations are running normally now.

We can see mobile app transactions going through normally on the Tangerpay platform and are marking this incident resolved.

Please contact us if you continue experiencing any issues.
Oct 20, 20:57 AEST
Monitoring - Further updates will be posted as they become available from Amazon.

General news about the outage is available here https://www.theverge.com/news/802486/aws-outage-alexa-fortnite-snapchat-offline
Oct 20, 18:18 AEST
Identified - We’re currently experiencing an outage affecting the service that links machine QR codes to Tangerpay.

Please note that remote starts through the Tangerpay Portal remain fully functional as well as Kiosk payments.

Our team has confirmed that this issue is related to the ongoing AWS service outage, as reported by Amazon: https://health.aws.amazon.com/health/status . The Tangerpay QR code service relies on AWS infrastructure, and functionality will be restored once the upstream issue is resolved.

Our team is monitoring the situation closely and will provide further updates as soon as they become available.
In the meantime, you can track the status here for live updates.

Thank you for your patience and understanding.
Oct 20, 18:17 AEST
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage