All Systems Operational

About This Site

Welcome to the Tangerpay System Status Page.

Here, you’ll find up-to-date information about any scheduled maintenance or unexpected service interruptions that may impact Tangerpay services. We define an “outage” as any widespread disruption affecting more than 5% of our global user base.

If you’re experiencing an issue that’s listed on this page, we recommend clicking the Subscribe button at the top to receive real-time updates as we work on a resolution.

We appreciate your patience and support as our engineers work diligently to keep our systems running reliably.

If you’re facing an issue that’s not mentioned here, please reach out to us at service@tangerpay.com — we’re here to help.

For more information on our support response times and Service Level Agreements, please visit:
https://help.tangerpay.com/p/YHMRSOo4YqDs_z/SLAs

Uptime over the past 90 days. View historical uptime.
Advanced Features ? Operational
90 days ago
100.0 % uptime
Today
SMS Reminders ? Operational
90 days ago
100.0 % uptime
Today
Promotions, Loyalty & Prepaid Vouchers ? Operational
90 days ago
100.0 % uptime
Today
Kiosk Payments Operational
90 days ago
99.99 % uptime
Today
Series 1 Kiosk ? Operational
90 days ago
99.99 % uptime
Today
Series 2 & 3 Kiosk ? Operational
90 days ago
99.99 % uptime
Today
Kiosk Max & Mega Series 3 ? Operational
90 days ago
99.99 % uptime
Today
Mobile QR Payments ? Operational
90 days ago
100.0 % uptime
Today
Management Portal & Dashboards ? Operational
90 days ago
100.0 % uptime
Today
Payouts ? Operational
90 days ago
100.0 % uptime
Today
Reporting & Notifications ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 17, 2025

No incidents reported today.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025
Australian Sites Only - degraded connectivity
Resolved - We have had no further problem reports from TPG and iiNet clients. This incident is now being closed.
Jun 14, 07:51 AEST
Monitoring - TPG - iiNet appear to have resolved the connectivity issue and machines are operating normally.

We will continue monitoring.

To check the current Australia - USA connection speeds inside your laundromat, store owners can run this simple test: https://tangerpay.slite.page/p/erZZRsnAV2YYLi/Australia-West-Coast-USA-connectivity-test
Jun 13, 22:57 AEST
Identified - Problem has been confirmed to only relate to customers on TPG / iiNet provided internet services, and relates to degraded speeds on their Australia - North America routes.

We have confirmed all Tangerpay services are operational and running normally. The problem relates only to customers with TPG / iiNet.

Customers may switch to a temporary 4G connection, if possible, or ring TPG / iiNet for assistance. Please mention "traffic degradation on North America route."
Jun 13, 20:56 AEST
Investigating - Some sites in Australian have reported machine connectivity issues on Kiosk and Mobile App.

Initial investigations seem to suggest that only sites with TPG / iiNet internet services are affected.

Sites affected are advised to switch to 4G modem if available.

We will provide further updates as we have them.
Jun 13, 19:44 AEST
Jun 13, 2025
New Zealand Only: Connectivity issues
Resolved - This incident has been resolved.
Jun 13, 19:41 AEST
Update - We are continuing to monitor for any further issues.
Jun 8, 10:01 AEST
Update - We are continuing to monitor for any further issues.
Jun 8, 10:00 AEST
Monitoring - There were reports in the public media of a widespread NBN outage in New Zealand on 6th June, which lasted several hours and was resolved by Chorus at 12:30 PM.

Since then, a few sites have reported brief NBN-related issues this morning, lasting between 10 and 30 minutes. In some cases, the issue was resolved by rebooting the NBN modem or contacting the ISP.

As of 11 am NZ time, the Chorus status page reports several NBN services affected across the North Island. https://www.chorus.co.nz/help/tools/internet-outages-map.

Tangerpay recommends rebooting the wireless access point or router at the same time to ensure smooth operation.

Tangerpay confirms that its servers and network infrastructure are operating normally, with no widespread issues identified.

We will keep this status page open until all NBN related issues in NZ have quietened down.
Jun 8, 09:37 AEST
Jun 12, 2025

No incidents reported.

Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025
Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

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