All Systems Operational

About This Site

Welcome to the Tangerpay System Status Page.

Here, you’ll find up-to-date information about any scheduled maintenance or unexpected service interruptions that may impact Tangerpay services. We define an “outage” as any widespread disruption affecting more than 5% of our global user base.

If you’re experiencing an issue that’s listed on this page, we recommend clicking the Subscribe button at the top to receive real-time updates as we work on a resolution.

We appreciate your patience and support as our engineers work diligently to keep our systems running reliably.

If you’re facing an issue that’s not mentioned here, please reach out to us at service@tangerpay.com — we’re here to help.

For more information on our support response times and Service Level Agreements, please visit:
https://help.tangerpay.com/p/YHMRSOo4YqDs_z/SLAs

Uptime over the past 90 days. View historical uptime.
Advanced Features Operational
90 days ago
100.0 % uptime
Today
SMS Reminders Operational
90 days ago
100.0 % uptime
Today
Promotions, Loyalty & Prepaid Vouchers Operational
90 days ago
100.0 % uptime
Today
Kiosk Payments Operational
90 days ago
100.0 % uptime
Today
Series 1 Kiosk Operational
90 days ago
100.0 % uptime
Today
Series 2 & 3 Kiosk Operational
90 days ago
100.0 % uptime
Today
Kiosk Max & Mega Series 3 Operational
90 days ago
100.0 % uptime
Today
Mobile QR Payments Operational
90 days ago
99.98 % uptime
Today
Management Portal & Dashboards Operational
90 days ago
100.0 % uptime
Today
Payouts Operational
90 days ago
100.0 % uptime
Today
Reporting & Notifications Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 20, 2026

No incidents reported today.

Mar 19, 2026

No incidents reported.

Mar 18, 2026
Mobile Pay is launcing into a white screen
Resolved - No further incidents have been reported. A fix has been applied to our enterprise cache to avoid a recurrence.
Mar 18, 16:16 AEST
Monitoring - Cache purge has resolved the issue. Any remaining clients who receive a "white screen" should clear their browser cache and re-load. We will continue to monitor.
Mar 18, 13:29 AEST
Identified - We have identified a stale cache. The cache has been purged and we are monitoring. Users who are still affected should clear their browser cache.
Mar 18, 13:12 AEST
Investigating - We are aware some locations receive a "white screen" upon loading. We are investigating this issue.
Mar 18, 12:43 AEST
Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026
Mobile Pay is unavailable in some regions
Resolved - This incident has been resolved.
Mar 14, 11:19 AEST
Monitoring - Service access to the Mobile Pay website via short links appears to have been restored.

We are continuing to monitor the situation closely to ensure stability. At this stage, the service is operating normally, however we have not yet received formal confirmation from the third-party provider regarding the earlier outage.

We will continue to provide updates if the situation changes.
Mar 14, 08:46 AEST
Update - We are continuing to investigate this issue.
Mar 14, 08:46 AEST
Investigating - We have detected an outage affecting a third-party service provider that supports access to our Mobile Pay solution via short links. As a result, the website may currently be unavailable for some users.

We are working urgently with the service provider to restore service as quickly as possible and will provide updates as soon as more information becomes available.
Mar 14, 08:39 AEST
Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026
Tangerpay Outage - All Payments Affected
Resolved - This incident has been resolved.
Mar 11, 17:36 AEST
Update - Some customers may have experienced intermittent access issues during a scheduled rollout of network security enhancements. We successfully performed a rollback of the update to restore full service. We are monitoring the environment closely to ensure continued stability while we refine the configuration.
Mar 11, 17:35 AEST
Update - We are continuing to investigate this issue.
Mar 11, 17:24 AEST
Investigating - Kiosk and mobile payments appear to be unresponsive. We will have an update for you in the next 15 minutes.
Mar 11, 17:23 AEST
Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

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